Introduction
Our annually renewable Support Plans provide you with important benefits including technical support, product maintenance, and substantial cost-saving features for your GAUSS Platform or the GAUSS Engine.
* Must be at the latest shipping version to be covered by PPSM. Technical Support
- Technical support provided by Aptech's highly trained GAUSS experts provides peace of mind that your issues will be quickly resolved.
- Email and telephone access to Aptech's well-trained technical support team
- Timely and convenient answers to your technical questions on GAUSS or GAUSS Engine and applicable in-house GAUSS applications
Product Comparison
Feature/Benefit |
New! Silver Premier Support & Maintenance / SPSM |
Best Value! Platinum Premier Support & Maintenance / PPSM |
| Technical Support | 3 Support Issues with 72-hour Turn-around | Unlimited and Priority Turn-around |
| Product Revisions and Bug Fixes: For products with the same version number | X | X |
| Online Account: User account on Aptech's website for downloading product revisions and patches. | X | X |
| Product Maintenance for GAUSS/GAUSS Engine: Includes FREE product upgrades | X | X |
| Product Maintenance for In-house GAUSS Applications: Includes FREE product upgrades for owned in-house GAUSS Applications* | X | |
| Limited-time/Annual License: For off-site use (e.g., home, travelling, etc.) of applicable GAUSS or GAUSS Engine license | 0 Licenses | 2 Licenses |
| Academic Users: Eligible for GAUSS in the Classroom | Always eligible | Always eligible |
| 10% Discount: New or updated purchases of in-house GAUSS Applications | X | X |
| Limited-time Discounts: New Aptech products | X | X |
| Disaster Recovery Licenses: On applicable GAUSS or GAUSS Engine license (Floating Network Licenses only) | X | X |